May 27, 2025
Founded in 2007, Vets Pets is a North Carolina-based veterinary practice group that supports over 30 veterinary practices. Vets Pets is committed to empowering veterinary professionals through tailored support, community engagement, and fostering environments where staff can thrive. With a mission centered on helping veterinary professionals focus on what they do best, providing exceptional patient care, Vets Pets continuously seeks innovations that enhance medical accuracy, operational efficiency, and team well-being.
With that mission in mind, Vets Pets adopted VetRec, an industry-leading veterinary AI assistant that streamlines clinical workflows by generating tailored medical notes, discharge instructions, and rDVM letters in seconds. Since implementation, VetRec has significantly reduced administrative burdens, enhanced staff satisfaction, and improved the quality of care across the Vets Pets network.
Dr. Hans Bernhard, Director of Business Operations at Vets Pets, shared: “VetRec has been a game-changer for our veterinary teams, significantly reducing documentation time and enabling our staff to focus more on patient care and client relationships. Adoption across multiple practices was smoother than expected, and the improvements in workflow efficiency and staff morale have been both immediate and substantial.”
As Vets Pets expanded to over 30 diverse practices, maintaining clinical efficiency without compromising care quality or overburdening staff became increasingly challenging. Veterinary teams faced growing documentation demands, often resulting in longer work hours and a heightened risk of burnout.
Despite strong internal support and a people-first philosophy, the Vets Pets leadership team recognized that administrative overload threatened long-term sustainable growth. This prompted a comprehensive search for a scalable, high-impact AI solution to enhance both operational efficiency and clinical excellence.
Following a rigorous comparative evaluation of multiple AI solutions, Vets Pets selected VetRec as its preferred veterinary assistant and deployed it across all 30 practices, citing its seamless integration with existing workflows and adherence to the highest standards of security and compliance.
"Our partnership with VetRec represents the significant investment we've made in our team’s efficiency and well-being. VetRec's capabilities help us foster practice cultures where veterinary professionals can grow, lead, and make a lasting impact," said Dr. Bernhard.
Since deployment, VetRec has become an integral part of the Vets Pets ecosystem:
• Over 21,500 visits have been completed using VetRec across the network.
• Session volume surged nearly 19x, from 389 sessions in October 2024 to 7,350 by April 2025.
• More than 70% of Vets Pets users have completed 10 or more sessions, underscoring deep and sustained adoption.
These metrics highlight VetRec’s growing impact on clinical efficiency, team performance, and satisfaction, with Vets Pets staff across their practice network experiencing the following benefits firsthand:
Dr. Abby Farmer at Pet Health of Hampstead: "I've been impressed with VetRec's detailed notes and ease of integrating into our EzyVet software. It has significantly improved my ability to focus on patient care and ensure that all records are completed at the end of each shift. Highly recommended!"
Dr. Rebecca Hamilton at Oak Heart Veterinary Hospital Person St: "VetRec saves me time and makes my notes more thorough. I can now focus more on my patients and less on records.”
Dr. Aaron Tolhurst at Holly Springs Veterinary Hospital: "VetRec is an invaluable tool for quickly capturing my thoughts and conversations in a detailed yet concise manner, eliminating the need for manual note-taking. I can refine the initial summary with minimal edits and seamlessly export my completed medical note into our PIMS."
By proactively investing in VetRec, Vets Pets has reaffirmed its commitment to the well-being and success of its veterinary teams. The deployment has streamlined clinical workflows, reduced administrative burden, and enabled veterinarians to focus more on what they do best, caring for patients and serving their communities. As Vets Pets continues to grow, VetRec will help ensure its practices remain at the forefront of innovation, compassion, and operational excellence.
For more information on VetRec and how it can benefit your veterinary practice, visit www.vetrec.io.
